Returns & Exchange Policy
Your satisfaction is our priority
30-Day Window
Most items can be returned within 30 days of purchase
10% Restocking Fee
Applied to all eligible returns (not to defective items)
Free Exchanges
Defective parts exchanged at no additional cost
Return Policy
Understanding what can and cannot be returned
Returnable Items
Most parts can be returned within 30 days of purchase if they meet these conditions:
- ✓Item is in original packaging
- ✓Part is unused and uninstalled
- ✓All accessories and manuals are included
- ✓You have proof of purchase (order number or receipt)
Note: A 10% restocking fee will be applied to all returns. This fee is waived for defective or damaged items.
Final Sale - Cannot Be Returned
The following items are not eligible for returns:
Electrical Components
Alternators, starters, sensors, ECU modules
Core Parts
Gearboxes, engines, transmissions
Special Order Items
Custom-ordered or made-to-order parts
Important: These items are final sale due to safety, warranty, and quality assurance reasons. Please verify compatibility before ordering.
How to Return an Item
Follow these simple steps for a smooth return process
Contact Us
Email us at motorpartsga@gmail.com with your order number and reason for return.
Get Authorization
We'll review your request and provide a Return Authorization (RA) number within 24 hours.
Package Item
Pack the item in its original packaging with all accessories and include the RA number.
Ship Back
Ship the package to the address provided. We recommend using a trackable shipping method.
Exchange Policy
Hassle-free exchanges for defective parts
Defective Parts Exchange
We stand behind the quality of our products. If you receive a defective part, we'll exchange it for the same part at no additional cost.
Exchange Requirements:
- Product must be defective or damaged upon arrival
- Must be within 30 days of purchase date
- Original packaging and all accessories included
- Proof of purchase (order number or receipt)
- Item must be unused and in resalable condition
Exchange Options: Exchanges will be made with an identical part or store credit of equal value if the part is no longer available.
Need Help?
Our customer service team is here to assist you with returns and exchanges